24 Agent Razor Predictive Dialer

PRICE REDUCED BY $6,000.00

 

ONLY $25,500.00 AND ONLY 1 AVAILABLE

 

RETAIL PRICE OF OVER $60,000.00

 

Includes everything necessary to operate:

24 agent licenses of Razor predictive dialer software

Easy to import data and do not call administrator module with all features unlocked

2 brand new server computers with 4gb and 8gb of ram, Intel dual and quad core processor, 1gb nic, 500 gb hard drives

Microsoft SQL Server Standard

Microsoft Server 2008 operating system

24 refurbished agent computers with XP Pro, 1gb ram, Intel Pentium IV processor

26 17" LCD monitors

26 keyboards

26 mice

28 Cat-5e network cables ranging in size from 5' to 50'. This is enough to wire your entire center in most cases

24 refurbished USB, dual ear piece, noise cancelling headsets

48 port 1GB network switch

Telephone board for 2 T1's or 48 analog telephone lines

3 months technical support from the manufacturer

Remote training from the manufacturer

Remote installation support from the manufacturer

 

Here is a partial list of the Razor predictive dialer features:

FTC Compliant:
By Law, the dialer has to stay within a 3% abandonment rate, can only drop 3 calls out of 100 made and must play a prerecorded message for each abandoned call.

DNC List Scrub:
Razor Predictive Dialers are fully compliant with the rules and regulations set forth by the FTC and FCC regarding the National Do Not Call Registry & outbound telemarketing. Following the National Do Not Call Registry is as easy as inserting the disc of do not call phone numbers into the server and clicking one simple button. No more sifting through lead lists and manually removing phone numbers.

DNC Manager:
Allows administrators to easily search, view, add and remove certain numbers from the DNC list.

First Hello Technology:
The reps are able to hear the customer say the first hello and respond accordingly. This eliminates the "dead air" and silence at the beginning of most telemarketing calls which lets people know they are being called by a predictive dialer.

Predictive Dialing:
Predictive dialers have more telephone lines than agents and uses a complex mathematical formula to "predict" when your agents are going to be available. The predictive dialer will then make phone calls in advance to minimize the time between agents speaking to live prospects.

Conference Capability:
Add multiple people to a single conversation. Also includes warm conference, so your agent can first talk to the people that are conferencing in, before bringing the customer on the line. Administrators can also implement hold music into this warm conference for customers to listen to while the talks to a third party. The agent can then disconnect and get back in queue.

Monitor with silent, coach or barge in:
Supervisor is able to silently monitor phone calls without the agent or customer knowing they are there. Utilizing the Barge In feature allows the supervisor to enter in on the phone call and speak to both the customer and the telemarketer. In coach mode, the telemarketer can hear what the supervisor is saying, but the customer cannot hear them. Coaching can be used for the supervisor to "coach", or train, the telemarketer without the customer knowing they are on the call.

Unlimited Active Script Capability:
Able to put in as many questions and answers as needed.

Full Branch Scripting:
Able to answer your script questions.

Advanced Reporting Module:
Allows you to get reports on your agents for better call center management.

Advanced Real Time Supervisor Statistics:
Supervisor is able to get real stats on your agents.

Advanced Survey Scripting:
The Razor Predictive Dialer allows scripting to be designed around surveys based on different types of quotas and random digit dialing. Questions can vary in type and format, such as open-ended or choose the best statement. The survey package includes options such as the standard decision trees, survey screening, rotating questions, and split samples.

Advanced Scheduling Package:
Able to schedule callbacks.

Multiple Campaign Capability:
You can run more than one campaign at a time.

Unlimited Disposition Capability:
You can have as many dispositions as you want, and make your own dispositions.

Advanced Time Zone Call Time Settings:
Able to set what Time Zone you want to call and when you want to call it.

Unlimited Scripting Fields:
Script can be as long as needed.

Branched Scripting:
Razor comes standard with branched scripting that allows all of your reps to ask the right questions at the right times, and answer them with the right answers.

Advanced Time Zone module:
Razor's advanced Time Zone module allows you to select both a start and stop time for Time Zones. For example, if the best time to call is between 5:30 PM and 8:30 PM in each time zone, then you would set the system to start calling all Time Zones at 5:30 and quit calling each Time Zone at 8:30 PM. Now you can call the entire United States and only call people when you know they will be at home and answering their phones.

Digital Voice Recording:
usually, if you find this being offered by a predictive dialer company, it comes with a high premium. Digital voice recording comes standard on Razor predictive dialers. Recordings are saved by Disposition Code, Agent, Customer, Date, and Time, allowing for easy and efficient recording searches often used for training purposes.

Remote Agents:
Razor software allows agents to work from any location in the world, as long as they have a high-speed internet connection, computer and headset. Many call centers do not use this on a daily basis, but it is a good feature to have when you need it.

Remote Supervision:
Remote supervision allows you to monitor any agent, at any time, from any location with a high-speed internet connection, computer and headset. No telephone lines required.

Preview Dialing:
Also known as "Click to Call." In preview mode, the Razor will assign one line per agent and display the customer's information from each lead on the screen before they "click to make the call." This feature is especially useful when dialing lists that are more delicate in nature or when it is extremely necessary for your caller to have the information on each customer from the lead list before they call that customer.

Automatic Fax and Email Capable:
Automatically sends faxes and/or emails to customers after the call is over.

Live data and voice transfer:
You can transfer a customer's information on the screen at the same time you transfer the phone call across the office or across the world.

User-Friendly Interface:
Razor features very user-friendly and accommodating screen designs in addition to simple on/off dialing.

Voip Capable

Manual Calling:
Callers can make specific outbound calls on the dialer by manually dialing the number while on idle. This can be handy if a caller schedules a callback but may have to leave early before a scheduled call-back or to make other outgoing non-campaign related calls from the dialer.

Employee scorecard:
Allows for easy rating of agents from supervisors.

HorseRacing:
A fun way to break the monotony for your employees and increase your call center's productivity. The horse-race is an interactive program within the software pairing each employee to their own corresponding horse which advances as they make sales. Some call centers will really make this a fun addition by displaying the race on a big lcd tv or monitor and giving away prizes.

Autodialer:
Also known as Voice Broadcast, this feature allows administrators to broadcast a pre-recorded message on as many lines as are designated, giving the customer the option to press a certain number to be transferred to an agent. The script can also be setup to just play through a message with no option for transfer as well as record and get reporting on any number or numbers pressed by the customer for polling or informational purposes. Another option on the Autodialer feature is time based conditioning where the dialer can be programmed to run during off hours or play a different message depending on the time of day.

Inbound Dialing:
Allows your agents to accept inbound calls on the dialer.

Lead Generation Template:
Allows administrators to create lead lists and generate numbers by a template; for example 1913925#### will generate leads with numbers from 19139250000 to 19139259999

Alternative Lead Selection:
This feature allows agents to choose a different lead in a drop down menu if several leads have the same phone number. All leads with the same number are shown in the drop down menu on the agent’s screen to allow the agent to choose a different lead. The lead chosen will populate the appropriate information into the active script.

Hotkey Recorded Message Playback:
This allows administrators and supervisors to assign a recorded message to an agent’s hotkeys. An agent can play this prerecorded message when a call connects or whenever the agent chooses such as when an answering machine beeps. This feature will also disposition the call and put the agent back in queue at the same time.

Dialing Plan by Quota:
Allows administrators to control the dialer based on quotas by lead fields, dispositions, script answers, etc. For example, you can program a dialing plan to get 20 sales in zip code 90201 and then move onto 90202 and get 30 sales. The dialer will do this automatically without the need for supervision.

Export/Import Program and Lead List Templates:
Saves a tremendous amount of time by allowing administrators to export and import templates for campaigns and lead lists. So if a lot of the information and format is the same from campaign to campaign and list to list administrators don’t have to go back through and recreate them each time.

Dial by Lead list Query:
This feature allows administrators to specify a certain criteria to narrow down the scope of dialing within a list by choosing to dial by any criteria from your lead list. For example, administrators could set a query within a list to call people only in area code 913 within that list, or only call homeowners with an annual income of over $100,000 per year.