Answering machine reduction
is used to allow predictive
dialer agents hear the customer
say the first "hello",
while greatly reducing the number
of answering machines your agents
get passed to them.
Think about this. When you
are at home and receive a phone
call and there is nobody there
for the first few seconds, it
is usually a give-away that
a telemarketer is calling you.
When most people notice the
"dead air", they get
a little frustrated and start
to think of what to say to the
unpersonable telemarketer on
the other end. This makes your
first impression a bad impression.
Usually this is caused by the
telemarketing company using
answering machine detection.
Most predictive dialers use
answering machine detection,
but some predictive dialers
can also offer answering machine
reduction that can screen out
most answering machines by using
a method of pacing to allow
you to hear the customer say
the first word "hello".
This allows the telemarketer
on the other end to greet the
prospect as a person, not just
a number.
For example, if you are calling
Mr. John Brown and you hear
the first words the customer
speaks, it can tell you quite
a bit about the person. If a
child picks up the phone, you
can say something like "Is
your Dad home?". Or, if
a middle-aged man answers the
phone, then you can assume that
it is Mr. Brown and say: "Hello,
Mr. Brown, how are you this
evening?". If you don't
hear anything, all you can pretty
much say is: "Hello, may
I please speak with Mr. Brown?".
Most likely they will hear the
silence if answering machine
detection is turned on, and
along with the generic greeting
you will be spotted as a telemarketer
and greeted back accordingly.
In our call center, we have
seen as much as a 20% increase
in productivity per lead, simply
from hearing the first hello.
Answering machine reduction
is a very simple technology
that will allow your predictive
dialer to stay on the line with
a customer until right before
the answering machine picks
up the phone on, usually, the
4th ring.
If you are looking to buy or
sell your call center software
system, then you have found
the right place to assist! You
may call UsedDialers.com at
620.860.4205 or send us an email
to: sales@useddialers.com
