1.Capacity:
Dedicated inbound volume to 35,000 hours per month.
Shared inbound volume to 54,000 hours per month.
Outbound volume to 28,000 hours per month.

2.Operating Environment: ATM Network Infrastructure, 155 Mbps Broadband Network.

Fore Systems (Marconi), ATM Switch: ASX-200BX ATM Core Switch, supports T1, E1, J2, DS3, E3, 155 Mbps SONET/SDH (both UTP Cat 5 and Fiber), and 622 Mbps OC-12/STM-4c ATM, as well as Circuit Emulation and Frame-to-cell interworking solutions.
Primary Server: Intel Silka-Cabrillo Chassis, Quad Pentium III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet Server Card, Three hot swappable power supplies, NT Server 4.0, Service Pack 6, SQL 7.0.
Backup Server: Intel Silka-Cabrillo Chassis, Quad Pentium III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet Server Card, Three hot swappable power supplies, NT Server 4.0, Service Pack 6, SQL 7.0.
Application Server: Intel Silka-Cabrillo Chassis, Quad Pentium III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet Server Card, Three hot swappable power supplies, NT Server 4.0, Service Pack 6, SQL 7.0, Office 2000 Professional.
Replication Server: Intel chip set, Pentium III 550 Mhz, 512 ECC RAM, 13 GB SCSI HD, ATM IML Artemux Server Card, Intel Pro 100 Ethernet Server Card, NT Server 4.0, Service Pack 6, SQL 7.0.
NT Switch Server: Intel chip set, Pentium III 550 Mhz, 512 ECC RAM, RAID 5, Hot Swappable 9.1 GB, Ultra Wide SCSI HDs. Two Dialogic D480SC-2T1, One Dialogic D240SC-T1, DSP rsrc-32 ports, ATM IML Artemux Server Card, Intel Pro 100 Ethernet Server Card, Two hot swappable power supplies, NT Server 4.0, Service Pack 6, SQL 7.0.
Proxy Server: Intel chip set, Pentium III 550 Mhz, 512 ECC RAM, 13 GB SCSI HD, ATM IML Artemux Server Card, Two Intel Pro 100 Ethernet Server Card, Windows Server 2000.
Server Cabinets: Two APC Netshelters 3000R UPS with Powerchute Battery Back-up.
Workstations: Intel chip set, Pentium II 350 Mhz, 320 SDRAM, ATX, WD Caviar 4.3 GB EIDE HD, Toshiba 24X CD-ROM, ATI AGP Graphics Accelerator Card, Expert 8 MB, ATM IML Artemux Client Card, NT Workstation 4.0, Service Pack 6.
Center Directors: Intel chip set, Pentium II 350 Mhz, 768 SDRAM, ATX, WD Caviar 4.3 GB EIDE HD, Toshiba 24X CD-ROM, ATI AGP Graphics Accelerator Card, Expert 8 MB, ATM IML Artemux Client Card, NT Workstation 4.0, Service Pack 6, Office 2000 Professional.
Ethernet Switch: Intel Express 510T 24 Port 10/100 Switch
3.Operating Hours: Inbound: 24/7/365 / Outbound: 5 a.m. to 9 p.m. PST/ 365

4.Technology: BCCPRO Capabilities:

Automatic Call Distribution. Skills & Rules Base Routing.
Predictive Dialing. Interactive Voice Response.
Voice Recognition. Fax.
E-mail. Web Self-Service.
Web Chat. Web Collaboration
.Web Callback. Unified Management.
Monitoring. Unified Reporting.
Recording. Graphical Scripting.
Dynamic Provisioning. Multimedia Blending.
Multi-Site Support. Remote Agent Support.
5.Cubicles: Interior Concepts cubicles with soundproof walls.

6.Call Center Ambiance: Soundproof walls & ceiling with Auralex acoustic 4” studiofoam pyramids.

7.Number of Stations: 65 stations/48 stations active.

8.Chairs: Sit-On-It-Chairs, Complete range of precise adjustments. Adjustable 5 to 5 degrees, forward & back tilt, fixed "T" arm, ergonomically designed for extended multitasking use.

9.Head Sets: Plantronics H51N Supra, Monoaural, Super-soft Ear Cushion, Noise-Canceling (N), with Quick Disconnect, 3-foot cable with clothing clip. AC Power Adapter.

10.Monitors: ViewSonic Q41 & Q71 Optiquest.