Call
dialer
A call
dialer can save time
by allowing you to dial
and track outbound phone
calls. Here are some
examples of the different
types of phone dialers
that can dial your phone
for you to save time
and increase productivity.
Predictive
dialer:
A predictive dialer
is a computerized system
that connects to multiple
agents, has more outbound
lines to dial on than
agents using the system,
and dials phone numbers
in a fashion to "predict"
when a telemarketer
will be available. A
predictive dialer MUST
be able to pass any
of it's telephone lines
to any of it's agents).
Thus, trying to have
a live customer ready
for them to speak to
faster than if the telemarketer
is not using a predictive
dialer. Predictive dialing
is the most efficient
type of auto or automatic
dialing for a group
of agents. All predictive
dialers UsedDialers.com
sells have a CRM that
keeps track of call-backs,
customer information,
scripting that lets
the agent enter and
retrieve customer data,
DNC compliance, reporting
and agent monitoring.
Predictive dialers will
be the fastest method
of contacting prospects
via the telephone, can
be simple to use, meet
FTC standards and can
have basic CRM functions
like scheduling a call
back or entering/retrieving
customer data. Here's
a list of our used
predictive dialers for
sale.
Auto
dialer: A system
that automatically dials
from a list of telephone
numbers then plays a
pre-recorded message.
Once this message is
playing for the party
you are dialing, different
types of auto dialers
can record, transfer
to a live agent or client
while allowing them
to capture and record
data, deliver complete
call accounting, track
consumer responses via
touchtone entry or by
the consumer speaking
into the telephone.
If you are looking to
buy lease or rent an
autodialer please send
us an email explaining
what type of organization
you have, a list of
your auto dialing needs
and how many calls you
would be placing at
one time or how large
of a database you are
dialing. Other names
for an auto dialer are:
automatic dialer,
robo dialer, robo caller,
robo dialer, IVR, voice
broadcasting and
voice messaging.
Older systems are quite
cumbersome while newer
systems can be set up
within one day without
having to wait for telephone
lines to be installed.
These systems are illegal
to use for business
to consumer sales calls
of any kind unless you
have "obtained
the recipient's signed,
written agreement to
receive such calls"
as per the FTC's
Final Telemarketing
Sales Rule Regarding
Prerecorded Calls.
Power
dialer: A system
that requires live agents
and automatically dials
from a list of telephone
numbers using two, three,
four or more telephone
lines per agent. Once
the agent logs on, the
system dialer the lines
and whichever customer
answers first is patched
through to your sales
agent while the rest
are hung up on.
If you are considering
renting or buying a
power dialer then you
must read the December
18, 2002 Amended
FTC's TSR Ruling.
Once on the page look
for the heading of "Call
Abandonment and Caller
ID" then
read the second paragraph,
do a little math &
DON'T USE A POWER DIALER.
Power dialing is less
effective than predictive
because it hangs up
of customers you just
called who are about
to answer their phone.
A predictive dialer
would allow the phone
to keep ringing and
when/if the customer
answers it will pass
that call to the first
sales agent who was
available to take a
call. There are companies
and vendors that sell
a power dialer and claim
it to be a predictive
dialer. Follow the Power
dialer link for instructions
on how to detect if
your hosted "predictive
dialer" is really
an overpriced and outdated
power dialer. We do
not believe it is possible
to see an increase of
over 25% using a power
dialer over manual dialing
while following the
3% abandonment rate
as enforced by the FTC.
Seriously, if you are
using a power dialer
you need to call or
email us today to rent,
lease or buy another
type of dialing system.
Power dialers are very
inefficient and not
suggested under any
circumstances.
Click
to call: A
click to call system
would include an automated
process for dialing
a customers telephone
number while allowing
the agent to speak with
the prospect and see
a pre-designed script
their computer.
Preview
dialer: A preview
dialer requires the
use of a live agent(s).
Your agent logs on to
the preview dialer it
will send a pre-designed
script (most likely
containing customer
information and questions
to ask them) to the
agent's computer. Once
your agent has had a
chance to preview the
lead or any special
notes they would hit
the <Place Call>
button with their mouse
and the system would
dial the number and
the call would be transferred
to the agent's headset.
Most centers prefer
to hear the telephone
ring and hear the customer
pick up the phone so
you should look for
a preview dialer that
connects the call as
soon as it is dialed.
This typically leads
to a more natural-feeling
call for your marketing
agent. Most high-end
preview dialers will
have an option to change
between progressive
or preview modes and
some have the option
for predictive dialing.
Progressive
dialer: A progressive
dialer requires the
use of a live agent(s).
Once your agent is logged
on to the preview dialer
and completes a telephone
call the preview dialer
will automatically dial
the next prospects telephone
number on your dialing
list. A progressive
dialing system should
always connect your
agent on the telephone
call as soon as it has
been placed which would
allow them to hear the
telephone ringing on
the prospects end. Most
high-end progressive
dialers will have an
option to change between
preview or progressive
modes and may offer
predictive dialing.
Automatic
dialer: Any
of the above options
may be called an "automatic
dialer" since they
do automate some of
the dialing process.
Since automatic dialer
is such a broad term
you could claim your
mobile telephone is
an automatic dialer
since you can speak
and tell it what to
dial. Other automatic
dialers can do everything
from handle all of your
inbound business telephone
calls while controlling
your outbound dialing
for sales agents, route
sales to shipping, give
reports to managers
and simplify keeping
track of customers and
data for your company.
If you are looking to
get an automatic dialer
for your business then
please give UsedDialers.com
a call to discuss the
best option for your
specific dialing and
or data needs.
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