Additional benefits for call centers

• Virtualize call centers, permitting more give in the center's configuration - either aiding consolidation efforts, or supplying enterprise capabilities to telecommuting call center employees
• Enhance customer support services and lower abandoned calls and call times
• Enhance customer satisfaction and lower customer turnover through better call center services

Cost considerations

• VoIp telecommunication software and hardware
• IP phone sets or soft phones
• Network upgrades for likely quality of service and performance upgrades
• Implementation labor and professional services
• Constant support and administration labor
• Support and maintenance agreements
• Enlarged support calls and probable user downtime losses on primary deployment training
• User training
• Write-off, write-down and removal expenses for existing telecommunication belongings

Potential project risks

• Quality of service/performance
• User training and approval
• Administration and support skill levels and resources
• Proprietary against open systems interoperability