By letting representatives take care of both incoming and outgoing calls, the goals of high efficiency and good customer service can be met concurrently. Those representatives who handle both incoming and outgoing calls are frequently referred to as "blend" representatives. Blend, incoming only and outgoing only representatives work jointly on predictive dialers. While the day goes on and the volume of incoming calls increase, the dialer acknowledges the change and automatically shifts blend representatives to incoming duty to take calls as needed. The blend representatives switch back to the outgoing campaign when the volume of incoming calls is reduced.
Even someone casually observing predictive dialing can appreciate that it is a productivity tool, but the individuals who see it in greater detail realize predictive dialing can improve not just a business' outgoing mission, but incoming also. Predictive dialers deserve close inspection and contemplation by businesses that wish to create and build competent and useful interaction with their consumers while improving bottom-line results.
To learn more about the benefits, please visit: www.useddialers.com/What-are-the-benefits-of-a-predictive-dialer.htm.