Useddialers.com started out as a small call center company located in the heartland of America. Our call center started out as a very small 5 person center that manually dialed all of our leads. About 2 years into the call center we had several more telemarketers and decided to make the investment of buying a predictive dialer. The first day our average callers made as many sales as our best callers would on a normal day and we were pretty happy. But the second day came and they were more used to the dialer plus the dialer had a chance to set an algorythm based on our specific calling patterns. Our average callers DOUBLED what our best callers used to make. From that day on, we were totally convinced that the dialer was the best investment we had ever made.

Then In September of 2001, after over six months of very intensive research & price comparisons of predictive dialers, we sold our three smaller predictive dialers for a new, larger "full-featured" predictive dialer. The "corporate trainers" for the predictive dialers arrived on a Saturday and after installation, the rest of the week was to be for training. On the Friday when our two "corporate trainers" left, our supervisors only knew how to turn the predictive dialer system on and off as well as utilize the most basic auto dialer functions. The "corporate trainers" spent their time trouble shooting the predictive dialer as it was difficult to get the new predictive dialer to even make phone calls .

Within one month, the predictive dialer system was not performing even the most basic functions and our sales dropped almost 50% from our "old" predictive dialers. In the next few months, we found the "sales manager" who sold us the auto dialer was the designer, installer and trainer who developed this program for predictive dialers in his spare time. After about one year of problems, the "company" admitted the predictive dialer was not working properly and we finally sent the dialer back and received a refund of approximately 25% of the purchase price. We lost upwards of $50,000 by the time the disaster was over; not including a year of lost growth potential. After the "lemon" dialer was returned, we spent months researching the predictive dialer business and systems available. The knowledge we have gained from this bad situation is priceless and we can help you make an informed decision on your next predictive dialer purchase. The "lemon" dialer is the very reason we only stock predictive dialers we know are good systems. We will never work with Ace Systems again.

To fill the void until we could afford a good solid predictive dialer, we purchased a used Teleprofit system that was very inefficient but got us by. It was a nightmare for us, but it allowed us to continue business pretty much as normal. We were only stuck with this system for three weeks and we were very happy to move on to another system.

After we purchased our latest 24 agent predictive dialer and it was in place and operating smoothly, we then started receiving phone calls and emails from others who were now asking us for help on a variety of questions and asking us if we knew of any used systems for sale. After seeing that the average new predictive dialer sells for between $1,500 and $2,500 per station plus installation, headsets, amplifiers, station pc's, and other miscellaneous items, we realized that the knowledge and contacts we had gained in the predictive dialer market over the last several years could benefit others.

We have twelve years in the telemarketing arena and have had a chance to actually sit down and use many different systems while listening to customer feedback on even more systems. We feel like we have as good an understanding as anyone about the predictive dialers available today. We are not experts on every system but can usually point out some good, or in some cases bad, points of specific predictive dialers. Give us a call. We are not high-pressure and enjoy the fact that we are able to make a living helping call centers make the right decision on their predictive dialer purchase.

If you are in the market or just testing the waters, you owe it to yourself and your company to give Useddialers.com a call.