5 Agent Blue StreakPredictive Dialer

Reburbished with a warranty only $4,680.00

Retail price of over $6,000.00

Includes everything necessary to operate:

5 agent licenses of Blue Streak predictive dialer software

1 refurbished host computer

9 Cat-5e network cables ranging in size from 5' to 50'. This is enough to wire your entire center in most cases

5 refurbished USB, dual ear piece, noise cancelling headsets

8 port 1GB network switch

AXT 800 Quintum with a 12 month warranty

3 months technical support from the manufacturer

Remote training from the manufacturer

Remote installation support from the manufacturer

 

Here is a partial list of the Blue Streak predictive dialer features:

FTC Compliant:
By Law, the dialer has to stay within a 3% abandonment rate, can only drop 3 calls out of 100 made and must play a prerecorded message for each abandoned call.

DNC List Scrub:
Blue Streak Predictive Dialers are fully compliant with the rules and regulations set forth by the FTC and FCC regarding the National Do Not Call Registry & outbound telemarketing. Following the National Do Not Call Registry is as easy as inserting the disc of do not call phone numbers into the server and clicking one simple button. No more sifting through lead lists and manually removing phone numbers.

DNC Manager:
Allows administrators to easily search, view, add and remove certain numbers from the DNC list.

First Hello Technology:
The reps are able to hear the customer say the first hello and respond accordingly. This eliminates the "dead air" and silence at the beginning of most telemarketing calls which lets people know they are being called by a predictive dialer.

Predictive Dialing:
Predictive dialers have more telephone lines than agents and uses a complex mathematical formula to "predict" when your agents are going to be available. The predictive dialer will then make phone calls in advance to minimize the time between agents speaking to live prospects.

Conference Capability:
Add multiple people to a single conversation. Also includes warm conference, so your agent can first talk to the people that are conferencing in, before bringing the customer on the line. Administrators can also implement hold music into this warm conference for customers to listen to while the talks to a third party. The agent can then disconnect and get back in queue.

Monitor with silent or barge in:
Supervisor is able to silently monitor phone calls without the agent or customer knowing they are there. Utilizing the Barge In feature allows the supervisor to enter in on the phone call and speak to both the customer and the telemarketer.

Advanced Reporting Module:
Allows you to get reports on your agents for better call center management.

Advanced Real Time Supervisor Statistics:
Supervisor is able to get real stats on your agents.

Advanced Survey Scripting:
The Blue Streak Predictive Dialer allows scripting to be designed around surveys based on different types of quotas and random digit dialing. Questions can vary in type and format, such as open-ended or choose the best statement. The survey package includes options such as the standard decision trees, survey screening, rotating questions, and split samples.

Advanced Scheduling Package:
Able to schedule callbacks.

Multiple Campaign Capability:
You can run more than one campaign at a time.

Unlimited Disposition Capability:
You can have as many dispositions as you want, and make your own dispositions.

Advanced Time Zone Call Time Settings:
Able to set what Time Zone you want to call and when you want to call it.

Advanced Time Zone module:
Blue Streak's advanced Time Zone module allows you to select both a start and stop time for Time Zones. For example, if the best time to call is between 5:30 PM and 8:30 PM in each time zone, then you would set the system to start calling all Time Zones at 5:30 and quit calling each Time Zone at 8:30 PM. Now you can call the entire United States and only call people when you know they will be at home and answering their phones.

Preview Dialing:
Also known as "Click to Call." In preview mode, the Blue Streak will assign one line per agent and display the customer's information from each lead on the screen before they "click to make the call." This feature is especially useful when dialing lists that are more delicate in nature or when it is extremely necessary for your caller to have the information on each customer from the lead list before they call that customer.

Automatic Fax and Email Capable:
Automatically sends faxes and/or emails to customers after the call is over.

User-Friendly Interface:
Blue Streak features very user-friendly and accommodating screen designs in addition to simple on/off dialing.

Manual Calling:
Callers can make specific outbound calls on the dialer by manually dialing the number while on idle. This can be handy if a caller schedules a callback but may have to leave early before a scheduled call-back or to make other outgoing non-campaign related calls from the dialer.

Employee scorecard:
Allows for easy rating of agents from supervisors.

HorseRacing:
A fun way to break the monotony for your employees and increase your call center's productivity. The horse-race is an interactive program within the software pairing each employee to their own corresponding horse which advances as they make sales. Some call centers will really make this a fun addition by displaying the race on a big lcd tv or monitor and giving away prizes.

Lead Generation Template:
Allows administrators to create lead lists and generate numbers by a template; for example 1913925#### will generate leads with numbers from 19139250000 to 19139259999

Alternative Lead Selection:
This feature allows agents to choose a different lead in a drop down menu if several leads have the same phone number. All leads with the same number are shown in the drop down menu on the agent’s screen to allow the agent to choose a different lead. The lead chosen will populate the appropriate information into the active script.

Hotkey Recorded Message Playback:
This allows administrators and supervisors to assign a recorded message to an agent’s hotkeys. An agent can play this prerecorded message when a call connects or whenever the agent chooses such as when an answering machine beeps. This feature will also disposition the call and put the agent back in queue at the same time.

Dialing Plan by Quota:
Allows administrators to control the dialer based on quotas by lead fields, dispositions, script answers, etc. For example, you can program a dialing plan to get 20 sales in zip code 90201 and then move onto 90202 and get 30 sales. The dialer will do this automatically without the need for supervision.

Export/Import Program and Lead List Templates:
Saves a tremendous amount of time by allowing administrators to export and import templates for campaigns and lead lists. So if a lot of the information and format is the same from campaign to campaign and list to list administrators don’t have to go back through and recreate them each time.

Dial by Lead list Query:
This feature allows administrators to specify a certain criteria to narrow down the scope of dialing within a list by choosing to dial by any criteria from your lead list. For example, administrators could set a query within a list to call people only in area code 913 within that list, or only call homeowners with an annual income of over $100,000 per year.